Returns & Exchanges
At Buchan's Kerrisdale Stationery, we want you to be delighted with your purchase; however, if you are not entirely satisfied, you may return eligible items within 30 days of receipt for a refund or exchange. Items must be in their original, unopened packaging and in sellable condition to be eligible for processing.
Initiate Your Return
Contact our customer service team via email or visit our Kerrisdale boutique with your original receipt or order number to begin the return authorization process.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags and seals are intact to prevent damage during transit back to our store.
Ship or Drop Off
Affix the provided return label to your package and drop it off at any authorized carrier location, or simply bring the items directly to our physical storefront.
Receive Refund
Once our team inspects the returned stationery, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing