Frequently Asked Questions
Everything you need to know about shopping with Buchan's Kerrisdale Stationery.
What are your shipping rates and delivery times?
We offer standard and expedited shipping across Canada and the United States. Shipping costs are calculated at checkout based on weight and destination, with most orders arriving within 3 to 7 business days.
Can I return or exchange items purchased online?
Yes, we accept returns on most unused and unopened items within 30 days of purchase. Please note that certain items, such as fountain pens and seasonal cards, may be final sale for hygiene and quality reasons.
Do you offer international shipping?
Currently, we ship primarily to customers in North America. For inquiries regarding shipping to other international locations, please contact our customer service team for a custom quote.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are the products shown online available in your Vancouver retail store?
Most of our online inventory reflects what is available at our Kerrisdale location. However, if you are looking for a specific item, we recommend calling ahead to verify stock before visiting.
Do you offer gift wrapping services?
Absolutely! We pride ourselves on our beautiful presentation. You can select the gift wrapping option at checkout for a small additional fee to make your stationery gift extra special.